Refund policy
Return & Refund Policy
All sales are subject to the terms below. By placing an order with Paperclips, you agree to this policy.
Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return:
- The item must be unworn, unused, and in original condition
- All original packaging must be included
- Proof of purchase is required
Paperclips reserves the right to refuse returns that do not meet these conditions.
Final Sale
All sales are considered final on:
- Limited releases
- Discounted or promotional items
- Items marked as final sale at checkout
NFC-Enabled Products
Paperclips garments may contain embedded NFC technology that allows access to digital content.
Due to the nature of these products:
- Items that have been scanned or used to access digital content are not eligible for return or refund
- Paperclips reserves the right to determine whether a product has been used for digital access
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you must contact us within 3 days of delivery.
If approved, Paperclips will:
- replace the item, or
- issue a refund at its sole discretion
Refunds
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days after approval for processing
- Original shipping costs are non-refundable
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Paperclips.